At Bonjour Belle we pride ourselves on being transparent about our policies with all of our clients. If you have any questions about any policy below please feel free to contact our team.
Salon
Policies
Service Satisfaction Guarantee Policy
If not fully satisfied with the result of your color or cutting service, you may call the salon (not the stylist) to express your concerns within 3 business days of the original date of service and we will be more than happy to adjust your hair. Please notify us as soon as possible after your visit if you desire an adjustment so that we may promptly schedule your return visit to us within 7 days. The adjustment policy does not cover a change in style or color from the original appointment. The full-service price will apply if you have waited more than 3 days to call or if you desire additional services apart from your original service. Additional services must be paid at the time of the adjustment appointment. All guarantees will be determined by salon management (not stylists) and services are to be carried out by the original stylist whenever possible.
All adjustment requests will be under the discretion of management approval. Because “Beauty is in the Eye of the Beholder”, and hairdressing is essentially an art form (and not the sale of a commodity), a certain degree of opinion and subjectivity is always involved in the process. As a result, aside from our willingness to perform an adjustment within a 7-day window, no monetary refunds for any hair services will be available for services rendered. No Exceptions.
Cancelation & Deposit Policy
In the event that you need to cancel your appointment, please be sure to give us a minimum of a 48-hour notice. This allows other guests to book an appointment during this time slot. Any appointments that are canceled with less than a 48-hour notice will be charged 50% of appointment total. Any appointments that are canceled with less than a 24-hour notice or no shows will be charged 100% of appointment total. Cancellation notices must be given earlier for some services such as for Bridal Packages or Extension Services.
Certain service appointments may require a deposit to complete the booking. Any deposits paid will be applied to the cancellation fee, if applicable.
Payment Methods
Cash or any debit or credit cards are accepted. We do not accept checks.
Product Return Policy
Boutique Items may be exchanged within 7 days of purchase for store credit. Personal Care Products are final sale.
Extra Guest & Child Policy
In order to offer a relaxing environment and for the safety of all of our guests, we ask that you arrange for childcare prior to your visit.
- Children/guests not receiving services will not be permitted on the salon floor. Children under 12 must be accompanied by another adult. This is for their safety and out of respect for other guests receiving services.
- Children receiving services ages 12 and under need a parent/ guardian by their side at all times.
- Children services prices are the same as adults. This allows the stylist to give the time, precision, and attention the service requires.
- Infant carriers and strollers may not be on the salon floor. Infants must also stay in the front waiting area in the care of a supervising adult for their safe keeping during your services.
- Only children over the age of 12 may wait in the front waiting area or be left unsupervised at any time during their services.
We know life happens – snow days, sick days, school vacations, feeding times for infants, etc. We will gladly work with you to reschedule your appointments or break them up over different days if the need arises. Please understand if you arrive with a child under the age of 12 without anyone to supervise them, we will have to ask you to reschedule your appointment.
*ask about our partnership and discount program with Adventure Kids